Tuesday, October 3
7:00pm -- 8:00pm Tour of Bown Crossing branch library
Wednesday, October 4
Advocacy Bootcamp (Cinnabar)
Advance registration required.
8:30 -- 11:30 am Preservation Before Access (Idaho State Archives)
Advance registration required.
11:30 -- noon Idaho State Archives Tour
Advance registration required.
Advocacy Bootcamp (Cinnabar)
Repeat session. Advance registration required.
Grant Writing for Foundations: An Introduction (Idaho State Archives)
Advance registration required.
Library Advocacy Dialog (Sandpiper)
5:00pm -- 6:30pm ILA Board Meeting (Cinnabar)
6:30pm -- 8:30pm Welcome Reception (Fireplace Foyer)
Thursday, October 5
7:30am -- 8:30am Registration & Breakfast
8:30am -- 9:30am Keynote: Community Built Libraries Panel
9:30am -- 10:00am Vendor Break
Diversity Inclusion Discussion (Cinnabar)
(Jenny Lynne Semenza) Facilitated open workshop/discussion of Diversity and Inclusion. Using the ACRL Diversity standards as an outline, discuss ways in which libraries can improve their diversity efforts whether that includes programming and services or collections and resources.
ALA Information and Feedback Roundtable (Delamar)
(Ben Hunter) As the Idaho Library Association’s designated representative to the American Library Association, ILA’s Chapter Councilor is responsible for bringing the concerns and opinions of library users, librarians, and library staff in Idaho to ALA Council meetings, and also for keeping Idaho’s library workers informed on what’s going in ALA. In this session Ben will briefly describe the structure of ALA and the role of ALA Council, give an update on what is going on in ALA, and then facilitate a discussion on the issues facing Idaho’s libraries and how ALA can best serve the needs of its chapters.
Extreme Book Nerd - 50 books in 50 weeks (Liberty)
(Jenniffer Hentzen & Liza Evans) A year-long reading challenge for adults and teens.
The Human Library (Garnet)
(Amy Campbell) When you walk into a library, you are surrounded by stories housed inside books. When you walk into a Human Library, you are surrounded by stories held inside people.
Like books, we are often judged by our covers. Other people might see us as too old, too young, insignificant, stupid, boring, crazy, or threatening. When you check out a Human Book and listen to a chapter of his or her life, you will see that we each contain much more than the eye can see, and people with the strangest or plainest covers often contain the most spectacular stories.
Come learn more about what a Human Library is and how it creates bonds among community members that lead to deeper kindness and empathy. You will also learn how you can bring this simple but powerful program to your own library communities.
Impactful Infographics: Creating Advocacy Materials that Mean Something (Emerald)
(Erin Downey) The power of at-a-glance information can't be denied. When we can combine important metrics with personal stories, the result is a simple one-page flyer that is as impressive as it is simple. Learn how to create clean, simple layouts in Google Slides (or the slide deck of your choice) that convey important information in a format that even those outside Libraryland can understand.
Welcome the Idaho Library Association Conference (Aspen)
(Amy Vecchione, ILA President) Are you new to the Idaho Library Association? Is this your first conference? First library conference? This session will introduce you to the conference, the association, lead initiatives, and most importantly allow you some time to learn about how you can get involved, best practices for conference attendance, and what to expect.
Connecting Makers: A Case for Makerspaces (Cinnabar)
(Donovan Kay) Failure, as a willful act of learning, was never something I found encouraged, embraced, or celebrated in my secondary education. My connection to my college community expanded beyond what I could imagine through my connection to the makerspace in the Boise State Albertsons Library. I want to push for that in all schools in the Boise area (and Idaho) in an intentional way that keeps people connected to share best practices, communicate ideas, and collaborate on projects. I will walk the audience through the steps of design thinking that have led me down this journey and inspire conversations about meeting secondary education students' needs through makerspaces and maker culture.
The Idaho Rangeland Atlas (Delamar)
(Jeremy Kenyon) The Idaho Rangeland Atlas is a joint project of the UI Library and the UI Rangeland Center. It is conceived as a way to find simple facts about Idaho's rangelands, primarily at the state and county levels. Users can find out how much of their county is comprised of different land cover types, managed by different state and federal agencies, as well as some agricultural statistics. Our goal is to ease the burden of users in accessing this kind of information, by leveraging our geospatial data services and technology to lower barriers for citizens in Idaho. The UI Rangeland Center worked with the UI Library to consult land managers, ranchers, extension personnel, and more throughout Idaho to help us identify the topics of interest. The session will focus on discussing the challenges of creating the atlas, building partnerships with others to identify usable information, and investigating potential uses by local libraries throughout Idaho.
Identifying and Confronting Microaggressions in Our Libraries (Liberty)
(Elizabeth Ramsey) This session is intended to foster a more conscious, inclusive communication style. It will help identify examples of microaggressions and how they adversely affect our relationships between ourselves, our fellow staff members, and patrons. We'll discuss the ingrained biases that lead us to being perpetrators of microaggressions. We'll also learn what to do to stand up for ourselves and others when we're the victims of microaggressions.
Kit-tastic: Fantastic Ways to Engage the Community with Library Kits (Garnet)
(Barbra Hendricks & Laura Abbott) Learn about and experience our world's communities through various kits. With the interactive and hands-on nature of kits, families, teachers & students, homeschoolers, and patrons get to experience a subject area in depth. Kits can involve community partnerships and local experts to help develop their authenticity. Learn what grants you can apply for in order to make kits happen at your library. Types of kits include: Culture Kits, American Doll, Tween, Early Reader, Early Literacy, Maker Kits, Teacher Kits, etc.
It’s Not Bragging If It’s True! – Communicating Library Successes with Key Shareholders (Emerald)
(Patrick Bodily) Librarians are notoriously tight lipped when it comes to discussing all the good we do for our communities. How can we tell our patrons and library boards about what we’ve done without sounding arrogant? What tools are available to help us see how we compare with other libraries in our region, state, or nation? What’s the purpose of a good grassroots advocacy campaign? This session will give answers to these questions, as well as providing examples of how libraries can better communicate with library allies.
unBound Potential (Aspen)
(Nick Grove & Alex Johnatakis) What we've learned in our 2 years of operating a technology library - Come find out what it takes to open and run a new venture for your library. We'll be sharing our best practices and what not to do when it comes to creating a technology space.
12:00pm -- 1:30pm Lunch & Keynote (Juniper/Laurel)
Starting a Teen Science Cafe (Cinnabar)
(Fiona May) Have you ever wished you could get your teens in the same room with a scientist or engineer for a lively discussion? Consider starting a Teen Science Café! We'll share insights from one year of Science and Engineering Cafes in the Treasure Valley at three sites: two public libraries and a high school. These teen-led events are fast-paced, interactive, and very engaging. Getting started and keeping your café going is made easier by accessing the Teen Science Café Network website; we'll tell you how!
Bloom: How we brought Books, Food, and Fun to Kids in the Wood River Valley (Delamar)
(DeAnn Campbell) I’ve grown up hearing the phrase “Bloom Where You’re Planted,” which is a little saying that means to make the best of wherever you are. This is well intentioned advice, but we noticed that in our valley there is what I like to call “discrepancies of opportunity.” There is a large socio-economic divide as well as many who aren’t in close proximity to a library, summer educational outreach opportunities, and affordable food, especially in the summer months. In partnership with our local Hunger Coalition, we launched “Bloom,” a mobile bookmobile and food truck that provides books, free lunch, and educational outreach to pocket neighborhoods in our valley where access to these services is more limited. This presentation will outline how we, in partnership with The Hunger Coalition and other community organization, brought books, food, and fun to children in our valley and the impact our first year had on our local community.
Building community by building signs (Liberty)
(Carol Robinson) With a STEM action grant the librarian and shop teacher, along with his students, created numerous types of signs for the school library. Signs were made out of wood, plastic and mirrored plastic and included non-fiction signs that looked liked triangular prisms for shelving, doubled-sided fiction signs for shelving, an informational sign for non-fiction, other signs, and a return bin on casters. In the future a public library will probably have the school shop build signs for them. The local fish hatchery is interested in having the shop create signage for their displays as well. In this way we are building community and continuing the project for future students.
Building a Community of Information Skeptics (Garnet)
(University of Idaho First Year Team: Diane Prorak, Kimberly Foster, Robert Perret and Sarah VanGundy, all Reference and Instruction Librarians at the U of Idaho Library.) The University of Idaho Library has long included website evaluation in its first year composition instruction. In the past year, however, as studies like Stanford University’s “Evaluating Information: The Cornerstone of Civic Online Reasoning” began to demonstrate that “fake news” and other slippery instances of poor information sources are more prevalent and difficult for our students to avoid than we previously understood, our team began to rethink the limits of our information evaluation program. We began by augmenting the existing online information literacy unit in our learning management program with materials and quiz questions that incorporate sources present in social media and online news. After one semester, we are now assessing the results of the changes we’ve made.
We are also reaching out to faculty who work with first year students to find ways to bring more information evaluation instruction into their courses. With this goal in mind, we are developing a one-shot evaluation activity that a librarian could come into a class and teach on short notice, in hopes that when faculty need to be away, instead of cancelling class they will call us to provide students with valuable information evaluation skills. The activity we present in these sessions will be designed to help students participate in learning how to choose good information and use it ethically. Our ILA presentation will cover our exploration of ways to help limit the spread of “poor information choices” among college students and our current strategies for creating faculty partnerships and expanding our information evaluation outreach.
Communication Beyond Common Language (Emerald)
(Huda Shaltry) Navigating through language barriers with non-native English speakers and what we can do to provide the inclusivity of immigrants.
Therapy dogs, sleeping pods, student jobs -- Academic libraries and student wellness (Aspen)
(Mary Aagard) Student wellness is an increasing concern of higher education administrators. Colleges and universities consider the dimensions of wellness including: social, financial, physical, and emotional aspects of students’ lives. Academic libraries also consider the ways the library can cater to the “whole” student – often by providing extra amenities around final exam times, designating space for reflection or religious rites, and inviting differing student services into library spaces.
What expanded role can the library play in student wellness and how do they contribute to the campus community concerned with student well-being? This session will discuss how university libraries provide programming and events, liaison programs, co-location of library and student services, and other ways libraries intersect with student wellness.
Secrets of The Data Whisperer: How You Can Engage Patrons with Data (and Learn to Love Data Yourself) (Cinnabar)
(Ann Glusker) Our need to understand data in order to navigate everyday life has never been greater. As governments at all levels strive to make their data accessible to the public, and as data are highlighted in the media and public discourse, patrons are increasingly asking for help with understanding data and how to use it in a wide range of settings. Are we ready to help them? Yes! But it never hurts to have some “tools” handy to make data interactions smoother. This session will start with an overview of how data are created, maintained, analyzed, and visualized; it will move on to our data skills as librarians and how to hone them, and finish with some best practices in working with patrons around data literacy.
After attending, participants will have a better idea of how data are created, how to find them, and pitfalls they may encounter in their use; they will have a sense of how the ways they already attack problems can translate neatly to data questions; and then will learn some ways to work with patrons around data, taking into account issues of computer skill, numeracy, challenges of complex data analyses, resources to turn to, etc.
Learn from the things that stuck: 10 years of community mentoring with SPLAT (Delamar)
(SPLAT Members) Join members of Idaho Commission for Libraries' Special Projects Library Action Team (SPLAT) as they share their experiences and insights from 10 years of building their expertise in innovative practices. During this hands-on session, team members will share a number of best practices and materials on how you might replicate this effective peer mentor model in your library, library system, county, or state. They will also talk about how the group is re-imagining ways to remain effective and relevant in times of shrinking budgets. How do you remain relevant in your communities?
SPLAT is moving in a new direction and we hope to give attendees actionable ideas of how to move forward to build great communities. We would also like to walk down memory lane to see where we have been and where we are going.
Untitled Leadership for the Unauthorized Revolution (Liberty)
(Erin Downey) If you're waiting for administrator permission to initiate lasting culture change in your organization, you're going to be waiting a very long time. Revolutionaries don't wait for permission, they move ahead in a way that invites collaboration instead of confrontation, becoming leaders even without titles or authority. Join the discussion and lean ways to make your vision happen--without a title, without explicit support, and without losing your job.
Adult Programs for My Community (Garnet)
(Sue Walker) This session will highlight successful and replicable adult programs from 2 Idaho public libraries: Madison Library District and the Community Library Network. Handouts will share steps on developing and implementing the programs discussed.
Idaho Battle of the Books (IBOB) (Emerald)
(Kevin O'Dea) Battle of the Books is a voluntary reading motivation and comprehension program that has shown great success in various formats across the country. In some states, such as Oregon, it has grown into a highly anticipated and successful statewide program involving hundreds and schools - and thousands of students - each year. Currently in it's second year at North JHS, and growing into other Boise School District schools, come and learn about this wonderful program, and consider joining the movement to grow it into an awesome Idaho program.
Supporting Parenting Students at the Academic Library (Aspen)
(Kelsey Keyes) Academic libraries serve many student constituents, but one often overlooked group is students who are parenting children (i.e. enrolled students with dependent children). Serving these students should be a priority for academic libraries: offering assistance can help this group, which often has difficulty succeeding and graduating at college, focus on their studies, achieve their academic goals, and thus decrease universities’ attrition rates.
This program aims to:
1.Present a clear picture of who parenting students typically are and address why academic libraries need to be making special efforts to support parenting students.
2. Provide clear options for how academic libraries can serve parenting students, with varying spatial and financial requirements.
3. Diffuse potential concerns that might hold academic libraries back from serving this overlooked part of the academic community.
3:30pm -- 4:00pm Vendor Break
Layers of Leadership: Leaders At All Levels, lead by the Library Leadership Advisory Committee (Cinnabar)
(Shirley Biladeau & LiLAC members) Library Leadership Advisory Committee members will lead an energizing discussion regarding the "Layers of Leadership." These frameworks reflect leadership roles with affiliated skills, tasks, and outcomes across six professional/career level stages (i.e. layers). LiLAC will share these frameworks with the participants and provide insight into how these tools can be used to develop personal, staff, and organizational leadership within any type of library. With strong leadership at all levels, libraries will continue to thrive within their communities. This session is intended for all type of library workers (students, staff, librarians, etc.) curious about developing their library leadership skills. Come join us for great discussion and leadership-centric activities.
Developing curiosity through travel stories (Delamar)
(Robin Barone) We live in an increasingly global world now dominated by fear, disrespect, and miscommunication. The ability to understand another is based upon an ability to be open, respectful, compassionate, and live in a state of curiosity. Curiosity is like a muscle; it is a skill that can be learned and strengthened over time. Curiosity fosters patience and inquisitiveness. People that are curious are less fearful, more open, and more confident. Curious people are happier.
Curiosity is a life skill that can be learned through travel and travel stories. Learning how to interact in foreign cultures or beyond your own community requires the similar skill to remain in a state of curiosity; these interactions are equally important abroad as with the interactions with you neighbor!
Toolkits & Partnerships: Building Library Support for Jobseekers (Liberty)
(Tami Chapman, Danielle Milton, & Sheree West) Learn techniques for supporting jobseekers, from tools you can use at the service desk, to guidance for hosting a career development program series. We'll tell you about the ongoing partnerships between Spokane County Library District, Mica Peak High School, Spokane Community College, and the Spokane office of WorkSource, (the Washington State office of the American Job Center Network.) Participants will receive our Jobseeker Toolkit documents, which include worksheets for resume and cover letter writing, interview tips, resource lists and more.
Meeting Them Where They Are: Reference Services Through Social Media Platforms (Garnet)
(Mackie Welch & Hailey Roberts) Looking for a new way to provide reader's advisory services, beyond just at the information desk? Tired of using your library's social media platforms for just event announcements? Then this session is for you! For the past year, Meridian Library District has experimented with providing virtual reference services through two weekly programs, #TechyTuesday and #WhatToReadWednesday. Come hear about our successes, failures, hilarious moments, and most importantly the lessons learned as we have navigated the always changing world of social media.
Advocating for the in-beTween: Using Tween Voices to Shape your Library Spaces, Programs, and Collections (Emerald)
(Skye Corey, Jenny Liebig, Eleanor Anderson, Trevor Hanson) Welcome to the in-beTween! A “pop up” after-school space for tweens, designed by tweens! Learn how MLD staff cultivated relationships with an underserved group and then used these voices to create a unique space for collaborative playing and learning. Channel your inner tween as you test out the portable kits, games and activities normally found in The in-Between, and come with lots of questions as we’ll have a resident member of the Tween Advisory Council on hand!
Libraries Rock Summer Reading! (Aspen)
(Staci Shaw) As you amp up for your 2018 summer reading program, find out how you can orchestrate a program that plays to your community’s needs, hits the right note, and is in tune with current trends. You’ll get a VIP peek at the artwork for the CSLP theme, “Libraries Rock,” learn how to harmonize with partners and resources, and determine how best to evaluate your final performance. These discussions will be music to your ears.
5:00pm -- 6:00pm No-Host Cocktails and Intellectual Freedom Committee Silent Auction
6:00pm -- 8:30pm ILA Awards Banquet
Friday, October 6
7:30am -- 8:30am Registration & Breakfast
Live Better Idaho (Cinnabar)
(Lori Wolff & Greg Kunz) Lori and Greg will present Live Better Idaho; a simple but revolutionary way to connect people to services in Idaho. The Live Better Idaho website provides the opportunity to leverage and combine resources, agencies, talents, and services into one location for the betterment of Idahoans--essentially creating a virtual one-stop in every service delivery location in the state.
Digital Privacy and Intellectual Freedom Panel (Delamar)
Panel discussion on current topics in privacy and intellectual freedom
Fake News Panel (Liberty)
Panel discussion of libraries' and librarians' role in combating fake news.
Make It For the Library (Garnet)
So far, the focus of Make IT at the Library training in Idaho has been learning about maker culture with the focus on library programming. The proposed session will focus on making FOR the library. Participants will join in a discussion with a panel of librarians who have made, created, and fabricated their way out of the budget constraints common to libraries of all types.
• Merchandising For the Library: Kindra Munk, Director of American Falls Public Library, has transformed found objects into works of art that not only create a more appealing public space, but also serve as signage and finding aids for library users.
• Recording Studio For the Library: Jeff Stratter fabricated a functional yet inexpensive recording studio at the Salmon Public Library by repurposing and reimagining materials, hardware, and software.
• Automating Routine Tasks For the Library: Adam Day, IT Coordinator for the Twin Falls Public Library, created a software management tool to coordinate the use of the library’s public access computers.
Tammy Hawley-House and Kevin Tomlinson of the Idaho Commission for Libraries will also facilitate a roundtable discussion of how other session participants have enhanced the ability of their libraries to serve customers through creative making. Participants are encouraged to bring their stories to share.
Bricks! Clicks! Connect! ~ Partnerships for Workforce Development in all Idaho Communities (Emerald)
(Idaho Commission for Libraries & Idaho Department of Labor) Come learn about two ways to enhance access to workforce and business development in your community. Several state agencies, including the Idaho Department of Labor are seeking library partners to increase access to workforce development resources for your community. One-Stop Career Centers present an opportunity to improve job and career options for workers and jobseekers linking diverse talent to businesses, especially in rural areas. Join us to learn how your library, regardless of size, can partner with this mulit-agency coalition in connecting workers of all ages to career pathways which will provide economic stability to your community.
The Small Business Development Center (SBDC) is working with INL, IGEM, and local libraries to visit 6 rural(ish) parts of Idaho this summer to promote Small Business Innovation Research grants. SBDC offers services that are provided free of charge to people creating & building businesses, and they'd love to share about their partnership with libraries throughout Idaho this summer.
10:15am -- 11:00am ILA All-Member Business Meeting (Juniper/Laurel)
11:15am -- 12:15pm Legislative Panel
12:15pm -- 1:15pm Lunch and Networking
Look, Listen, Touch: Connecting with Your Community Through Art (Cinnabar)
(Brian Hulsey) Learn how you can bring art, music, artists, and tactile programming into your library spaces, or your library into artistic spaces! Featuring a variety of models in use across a range of library types and sizes, this session will give you the tools you need to create a sustainable arts program in, and connection with, your community. Topics include creating community partnerships, developing relationships with artists, marketing your art installations, tips for displaying art, art donation & damage policies, partnership agreements, and art-related programming for all ages. Leave this session inspired to make art happen in your library!
History in the Making: 3D Scanning and 3D Printing Library Archival Collections (Delamar)
(Ashlyn Velte & Annie Gaines) The University of Idaho Library opened the Making, Innovating, and Learning Laboratory (the MILL) in Fall 2016 to create a space for interdisciplinary collaboration and innovation through technology. MILL librarians partnered with archivists in Special Collections and Archives to create promotional materials that would engage the entire Vandal community during homecoming. Librarians successfully 3D scanned a historic mascot statue and 3D printed a replica prototype, in addition to creating customized 3D printed keyrings as giveaways, and created a float for the homecoming parade. This project served as a successful model for collaborative, cost-effective ways to utilize the makerspace by engaging with the school spirit in the community to promote library services and archival collections.
Climbing the Hill (Liberty)
(Travis Porter) Over the last two years, Meridian Library District partnered with the West Ada School District, the Treasure Valley YMCA, the City of Meridian, and St. Luke's with the vision of creating a whole life community center called The Hill. This process is an evolution. Currently, the site houses an Hillsdale Elementary School, which opened in 2016, and the YMCA began construction later that fall. The Meridian Library asked voters in both the 2015 and 2016 elections to approved a bond to pay for branch library at The Hill. Both elections failed to reach the needed 66.6% approval. This session will cover the history of this complicated partnership while focusing on Meridian Library's experience in its attempts to establish a branch library at The Hill complex.
Inclusive Excellence in Idaho's Libraries (Garnet)
(Jessica Bowman & Annie Gaines) Discussion on ideas for reaching out to marginalized group. It will focus on ways that librarians can reach out to marginalized groups within their communities so that they are more inclusive. We will give my own experiences plus ideas on how to do this in your own library, including Drag Storytime, Memory Outreach to Senior Living Homes, Disability Center Crafts, Table at Pridefest, Free book shelves at transitional housing center, Displays, Contacting groups for collaboration (PFLAG, Disability Action Center, Int’l Students)
Integrating literacy techniques and curriculum into your Kindergarten Readiness Program (Emerald)
(Ryan Keenan) The program will consist of a presentation demonstrating how Garden City Public Library developed a kindergarten readiness program based off of the Idaho Core Standards, that encourages parental involvement in kindergarten preparation for preschool aged children. It will include literacy techniques that should be the foundation of any academically beneficial kindergarten readiness program, different processes for delivering the material in a developmentally appropriate fashion, and resources available to enrich any libraries kindergarten readiness program.
Creating Programming for Adults with Developmental Disabilities (Aspen)
(Amanda Berardinelli) Many providers service adults with developmental disabilities use libraries as a gathering place or a location for weekly outings. This session will look at how Meridian Library decided to expand its program offerings to these groups while partnering with service providers to train staff, and craft appropriate programming in the creation of the Enrichment Club.
Creating Change (Cinnabar)
(Lynn Johnson) Are you ready for change? Information learned from the Lilead Fellowship program about transformational change, school libraries and the Lilead Fellowship will be shared.
Mandatory reporting in Idaho of suspected child abuse or abuse of vulnerable adults (Delamar)
Summer Reading Teen Auction (Liberty)
(Liza Evans) A summer-end event where teens spend the Book Bucks they earn throughout the summer reading program bidding on auction items and shopping at the bookstore. It brings our community together through donations and volunteer work.
Using Web GIS in an Academic Library to Evaluate Learning Spaces: A Pilot Project (Garnet)
(Bruce Godfrey) Academic libraries are creating more diverse learning spaces for students, but measuring how students use these spaces can be a challenge. Online Geographic Information Systems (GIS) platforms have matured to a point where they offer intriguing capabilities for collecting, analyzing, sharing, and visualizing in-library use data for space assessment initiatives. As these platforms continue to mature, it is reasonable to conclude that enhancements to these platforms will not only provide librarians more opportunities to collect in-library use data to inform the use of physical space in the buildings their patrons use, but that they will also potentially provide opportunities to more easily share database schemas and data for future research. This presentation will report on a pilot project that uses ArcGIS Online to gather evidence of library space usage.
Every Library Needs a Paul (Emerald)
(Paul Zimmerman) Paul Zimmerman offers a different angle to training. Technology permeates every facet of life and while the technical aspect is important to practice and understand, the human behind the technology is just as important. The sessions Paul Zimmerman provides are specifically designed with the human in mind. Paul Zimmerman has been teaching 50+ person classes at a privately funded library for the past 8 years. Also, he now is the Google Administrator and trainer for Blaine County School District and regularly hosts sessions based on teachers/admin needs. For the past 3 years in Blaine County School District, Paul has created teacher trainings, school level trainings and parent trainings. Finding ways to have practical applications of Google tools that can be used right away is far more useful than the grander ideas that have no clear path to implementation. Training should be user specific and tailored to the needs of the group instead of generic information that can't be applied in everyday use.